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Him Kolli Street, Santara Building, No. 1, Tirana
Monday - Friday : 09:00 AM - 17:00 PM
+355 69 376 9292

IN ESG

Indicators

Updated KPI structure with categories and additional KPIs



Financial Services

1. GRI 302: Energy Consumption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total energy consumption within the bank Total energy consumption for branches and offices kWh Energy bills Annual
Use of renewable energy Percentage of renewable energy in total consumption % Renewable energy sources Annual

2. GRI 305: GHG Emissions

Criterion Description Unit of Measurement Data Source Assessment Frequency
Direct GHG emissions Emissions from vehicles and sources controlled by the bank ton CO₂eq Emissions calculation Annual
Indirect emissions from energy Emissions from purchased energy, e.g., electricity ton CO₂eq Energy bills Annual

3. GRI 401: Employment

Criterion Description Unit of Measurement Data Source Assessment Frequency
New hires Total number of new hires during the period Number HR records Annual
Turnover rate Percentage of staff leaving during a given period % HR department Annual

4. GRI 418: Customer Privacy

Criterion Description Unit of Measurement Data Source Assessment Frequency
Number of privacy complaints Number of customer complaints regarding data breaches Number Customer complaints Semi-annual
Corrective privacy measures Number of measures taken to address breaches Number of measures Privacy department Semi-annual

5. GRI 205: Anti-corruption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Anti-corruption training Percentage of staff trained on anti-corruption policies % HR training records Annual
Corruption cases Number of confirmed corruption cases Number Compliance department Annual

Tourism

1. GRI 302: Energy Consumption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total energy consumption in tourism facilities Total energy consumed in hotels and tourism facilities kWh Energy bills, consumption records Annual
Energy efficiency Reduction of energy consumption per accommodation unit kWh per accommodation unit Energy management department Annual

2. GRI 303: Water Usage

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total water consumption Total water used across all tourism services Water bills, water usage records Monthly
Water-saving measures Percentage reduction in water consumption through conservation measures % Conservation reports, water policy Annual

3. GRI 305: GHG Emissions

Criterion Description Unit of Measurement Data Source Assessment Frequency
Direct GHG emissions Emissions from sources controlled by the hotel or tourism facility ton CO₂eq Environmental reports, emissions records Annual
Indirect emissions from purchased energy Emissions from energy used in tourism facilities ton CO₂eq Energy bills, emission factor calculations Annual

4. GRI 401: Employment

Criterion Description Unit of Measurement Data Source Assessment Frequency
Seasonal hires Number of new seasonal hires during tourism periods Number HR records Seasonal
Staff retention rate Percentage of staff retained after the seasonal period % HR records Annual

5. GRI 413: Local Community Engagement

Criterion Description Unit of Measurement Data Source Assessment Frequency
Community support Number of initiatives supporting the local community Number Community reports Annual
Use of local resources Percentage of supplies sourced from the local community % Procurement records Annual

Education

1. GRI 302: Energy Consumption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total energy consumption on campus Total energy consumption for campus buildings and facilities kWh Energy bills, consumption records Annual
Use of renewable energy Percentage of renewable energy used out of total energy consumption % Renewable energy sources Annual

2. GRI 305: GHG Emissions

Criterion Description Unit of Measurement Data Source Assessment Frequency
Indirect GHG emissions from energy Emissions from energy used in university buildings ton CO₂eq Energy bills, emissions calculations Annual
Emissions from student transport Carbon emissions associated with student and staff transportation ton CO₂eq Transport records, emissions calculations Annual

3. GRI 401: Employment and Staff

Criterion Description Unit of Measurement Data Source Assessment Frequency
New hires for academic and administrative staff Total number of new hires during the period for university staff Number HR records Annual
Staff retention rate Percentage of staff remaining at the university after a given period % HR records Annual

4. GRI 404: Training and Education for Staff

Criterion Description Unit of Measurement Data Source Assessment Frequency
Average training hours per staff Average training hours per employee per year Hours Training records, HR Annual
Professional development training Percentage of staff participating in professional training % HR department Annual

5. GRI 413: Local Community Engagement

Criterion Description Unit of Measurement Data Source Assessment Frequency
Number of community initiatives Number of projects and initiatives the university undertakes to support the community Number Community activity reports Annual
Student participation in community services Percentage of students involved in community activities and projects % Student activity records Annual

Retail

1. GRI 302: Energy Consumption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total energy consumption in stores and warehouses Total energy consumption for retail spaces and storage kWh Energy bills, consumption records Annual
Energy efficiency Reduction of consumption per sales unit (e.g., kWh per product unit) kWh per product Energy management department Annual

2. GRI 305: GHG Emissions

Criterion Description Unit of Measurement Data Source Assessment Frequency
Direct GHG emissions Emissions from company-owned vehicles used for goods transportation ton CO₂eq Vehicle records, emissions reports Annual
Indirect emissions from energy used Emissions from electricity used at retail points and warehouses ton CO₂eq Energy bills, emissions calculations Annual

3. GRI 403: Occupational Health and Safety

Criterion Description Unit of Measurement Data Source Assessment Frequency
Workplace safety training hours Training hours for staff safety in stores and warehouses Hours Training records, HR Annual
Number of workplace incidents Number of reported incidents occurring at work Number Safety and incident reports Annual

4. GRI 414: Supplier Social Assessment

Criterion Description Unit of Measurement Data Source Assessment Frequency
Percentage of suppliers assessed for social criteria Percentage of suppliers meeting the company’s social criteria % Procurement department, supplier audit reports Annual
Measures to improve supplier conditions Number of measures taken for suppliers not meeting social standards Number Supplier records and improvement reports Annual

5. GRI 416: Customer Health and Safety

Criterion Description Unit of Measurement Data Source Assessment Frequency
Number of product safety complaints Number of customer complaints regarding product safety Number Customer complaint reports Semi-annual
Measures to improve product safety Number of actions taken to enhance product safety Number Quality department and product improvement reports Annual

Tourism

1. GRI 302: Energy Consumption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Total energy consumption in offices Total energy consumption in office premises kWh Energy bills, consumption records Annual
Energy efficiency measures Percentage of energy saved through efficiency measures % Energy savings reports Annual

2. GRI 305: GHG Emissions

Criterion Description Unit of Measurement Data Source Assessment Frequency
Indirect emissions from energy Emissions from energy used in offices (e.g., electricity) ton CO₂eq Energy bills, emission factor calculations Annual
Emissions from business travel Emissions from flights and trips for client meetings ton CO₂eq Travel records, emissions reports Annual

3. GRI 401: Employment

Criterion Description Unit of Measurement Data Source Assessment Frequency
New hires Total number of new hires during the period Number HR records Annual
Staff benefits Percentage of staff receiving health, training, and other benefits % HR benefits policy Annual

4. GRI 404: Training and Education

Criterion Description Unit of Measurement Data Source Assessment Frequency
Average training hours Average training hours per employee per year Hours Training records, HR Annual
Professional development training Percentage of staff participating in professional development training % HR training records Annual

5. GRI 205: Anti-corruption

Criterion Description Unit of Measurement Data Source Assessment Frequency
Anti-corruption training Percentage of staff trained on anti-corruption policies % HR training records Annual
Number of corruption cases Number of confirmed corruption cases Number Compliance department Annual